and Guides ...
Q: Is it secure to
purchase product via your website?
A: Yes, it is very secure to do business with us. The
Payment platform we utilize is RegNow, which is a branch company of Digital
River. Via this secure payment platform with SSL encryption, the order of your
private information, such as credit card number, addresses and so on will be
saved as well as confidential information and will never be disclosed without
your specific permission.
For more information of this payment platform, please refer to:
Q: Is there any discount available for me?
On special celebration days and festivals, we will offer different kinds of
discount. Please contact us via
firstname.lastname@example.org with the product name for a discount coupon code
specially sent to you.
Q: How can I know my order is processed successfully?
A: Commonly, once your order is processed, you will receive
a confirmation email sent from RegNow. This email indicates your order has been
processed. And after this email, you will also receive a registration email very
You can go to this website to check your order status:
Q: If I have ordering difficulties, who should I contact?
A: You can email
email@example.com with a brief description of the situation or you can phone
1-877-353-7297 (toll free in the US and parts of Canada) or 1-952-646-5331
(international toll line). If you have an order number then please include it in
Q: If I having difficulties using their download link, how can I do?
A: Please email
firstname.lastname@example.org listing your order number and a brief description of the
situation or you can phone 1-877-353-7297 (toll free in the US and parts of
Canada) or 1-952-646-5331 (international toll line).
Q: If I have not received the product that I ordered, how can I do?
A: Please email
email@example.com listing your order number and noting that you have not
received the product or you can phone 1-877-353-7297 (toll free in the US and
parts of Canada) or 1-952-646-5331 (international toll line).
Q: When I need technical assistance, what can I do?
A: Please email us via
firstname.lastname@example.org or directly
email the software vendor using the vendor's support email address. You should
include in your email your order number and a description of the problem.
Q: If I want to have a refund, how can I do?
A: Please email the software vendor using their support
email address. You should include in your email, your order number and the
reason that they are requesting a refund.
Q: How to keep the video quality of the source video when
converting a DRM video?
A: When converting large DRM videos, especially the HD
video, a very high performance of the computer is required. If the computer is
not fast enough, there will be frame and it will cause the video choppy.
1. If the original video is of high resolution, you can try to reduce
the resolution of the converted videos to reduce the load of the CPU. Click the
Settings button to open the Settings dialog,
choose '320X240' as the output resolution from the pull-down list of the option
2. Another reason for frame drops can be due to the running applications in the
background. Just close all other non-essential applications, and try the
3. If the operating system is Vista, switch-off the aero feature in Vista and
choose windows basic theme.
4. Do not move or close any of the windows/applications while the program is
recording - best thing is to start the conversion and then leave the computer
Q: How to load the DRM files automatically through DRM finder?
A: Before loading DRM files, please set the folders as the
loading paths where you save the DRM files.
To set the smart import folders:
1. Click Tools > Preferences to open the Preferences
2. Click the DRM tab.
3. Clickthe Add button to add folders where the DRM files are
4. Click OK to save the settings and close the dialog.
To load the DRM files:
Click File > Find DRM Files to load all DRM
files automatically from the folders.
Note: Do not load more than 500 files at a time, as it
requires more for the computer performance.
Q: Can I preview the DRM protected m4v file?
A: It can support converting the DRM protected m4v file, but
not playing or previewing it.
When double-click the protected m4v file on the file list, there will be a
message saying "Can't support playing protected m4v file".
Generally, if the DRM protected m4v file can play normally on iTunes, it can be
converted without any problem. So please just convert it to non-protected file
Q: How to speed up conversion ?
A: There are quite a few factors influencing the duration of
1. The length and size of the original file
2. Settings for outputs
3. Computer configuration
And there are some tips that may be helpful for speeding up conversion:
1. Do not make other operations on the computer when converting. When
converting, there is large amount of data processed, consuming intensive
resource like CPU and system memory. So it would be much better not to other
programs so that the resource won't be distributed.
2. Make the source file and output file on local hard disk. If the video you
want to convert is on your camera or other device, and you want to put the
output video onto your portable media player, please copy the source file to
your computer first, and set the output directory on your computer, too, not
directly on your media device. After conversion, you can copy the output video
to the device.
3. The higher parameter the source video has, resolution, frame rate, etc. the
longer it takes to convert it.
Q: How to get higher video quality?
A: The output video quality is decided by many factors, such
as source file quality, output format, resolution, bit rate, frame rate, and so
If you don’t mind, please change another format for a try or make the values of
resolution, bit rate and frame rate larger.
1. You can manually type any resolution as you like on the Settings
dialog box, and if the resolution ratio is not normal, the program will adjust
it automatically. In addition, the resolution will be limited as per different
devices. For example, the biggest resolution for iPod is 640*480, it won't take
effect even you manually type higher resolution.
2. It takes longer time to convert the video if the parameters are larger. So to
get a higher quality will reduce the conversion speed more or less.
Remember do not copy DVDs that you do not own!
In the case of copyright protected materials such as movies or DVDs, it is
our understanding that in nearly all jurisdictions it is not illegal to produce
a copy of a DVD that one already owns, for backup or similar purposes. The
legality of DVD ripping will vary based on your country of residence. We do not
in any way endorse violation of the valid rights of copyright holders, and
strongly recommends that you consult your country's copyright and fair use laws
before copying any video content.