RegNows.com

FAQ and Guides ...

Q: Is it secure to purchase product via your website?

A: Yes, it is very secure to do business with us. The Payment platform we utilize is RegNow, which is a branch company of Digital River. Via this secure payment platform with SSL encryption, the order of your private information, such as credit card number, addresses and so on will be saved as well as confidential information and will never be disclosed without your specific permission.

For more information of this payment platform, please refer to:

http://www.digitalriver.com/corporate/privacy.shtml

Q: Is there any discount available for me?

On special celebration days and festivals, we will offer different kinds of discount. Please contact us via support@regnows.com with the product name for a discount coupon code specially sent to you.

Q: How can I know my order is processed successfully?

A: Commonly, once your order is processed, you will receive a confirmation email sent from RegNow. This email indicates your order has been processed. And after this email, you will also receive a registration email very soon.

You can go to this website to check your order status:

https://www.regnow.com/order_lookup.html

Q: If I have ordering difficulties, who should I contact?

A: You can email orders@regnow.com with a brief description of the situation or you can phone 1-877-353-7297 (toll free in the US and parts of Canada) or 1-952-646-5331 (international toll line). If you have an order number then please include it in their correspondence.

Q: If I having difficulties using their download link, how can I do?

A: Please email orders@regnow.com listing your order number and a brief description of the situation or you can phone 1-877-353-7297 (toll free in the US and parts of Canada) or 1-952-646-5331 (international toll line).

Q: If I have not received the product that I ordered, how can I do?

A: Please email orders@regnow.com listing your order number and noting that you have not received the product or you can phone 1-877-353-7297 (toll free in the US and parts of Canada) or 1-952-646-5331 (international toll line).

Q: When I need technical assistance, what can I do?

A: Please email us via support@regnows.com or directly email the software vendor using the vendor's support email address. You should include in your email your order number and a description of the problem.

Q: If I want to have a refund, how can I do?

A: Please email the software vendor using their support email address. You should include in your email, your order number and the reason that they are requesting a refund.

Q: How to keep the video quality of the source video when converting a DRM video?

A: When converting large DRM videos, especially the HD video, a very high performance of the computer is required. If the computer is not fast enough, there will be frame and it will cause the video choppy.

Solutions:
1. If the original video is of high resolution, you can try to reduce the resolution of the converted videos to reduce the load of the CPU. Click the Settings button to open the Settings dialog, choose '320X240' as the output resolution from the pull-down list of the option Resolution.
2. Another reason for frame drops can be due to the running applications in the background. Just close all other non-essential applications, and try the conversion again.
3. If the operating system is Vista, switch-off the aero feature in Vista and choose windows basic theme.
4. Do not move or close any of the windows/applications while the program is recording - best thing is to start the conversion and then leave the computer alone.

Q: How to load the DRM files automatically through DRM finder?

A: Before loading DRM files, please set the folders as the loading paths where you save the DRM files.

To set the smart import folders:
1. Click Tools > Preferences to open the Preferences dialog box. 
2. Click the DRM tab.
3. Clickthe Add button to add folders where the DRM files are saved.
4. Click OK to save the settings and close the dialog.
To load the DRM files:
Click File > Find DRM Files to load all DRM files automatically from the folders.

Note:  Do not load more than 500 files at a time, as it requires more for the computer performance.

Q: Can I preview the DRM protected m4v file?

A: It can support converting the DRM protected m4v file, but not playing or previewing it.
When double-click the protected m4v file on the file list, there will be a message saying "Can't support playing protected m4v file".
Generally, if the DRM protected m4v file can play normally on iTunes, it can be converted without any problem. So please just convert it to non-protected file first.

Q: How to speed up conversion ?

A: There are quite a few factors influencing the duration of conversion:
1. The length and size of the original file
2. Settings for outputs
3. Computer configuration
etc.

And there are some tips that may be helpful for speeding up conversion:
1. Do not make other operations on the computer when converting. When converting, there is large amount of data processed, consuming intensive resource like CPU and system memory. So it would be much better not to other programs so that the resource won't be distributed.
2. Make the source file and output file on local hard disk. If the video you want to convert is on your camera or other device, and you want to put the output video onto your portable media player, please copy the source file to your computer first, and set the output directory on your computer, too, not directly on your media device. After conversion, you can copy the output video to the device.
3. The higher parameter the source video has, resolution, frame rate, etc. the longer it takes to convert it.

Q: How to get higher video quality?

A: The output video quality is decided by many factors, such as source file quality, output format, resolution, bit rate, frame rate, and so on.
If you don’t mind, please change another format for a try or make the values of resolution, bit rate and frame rate larger.

Note:
1. You can manually type any resolution as you like on the Settings dialog box, and if the resolution ratio is not normal, the program will adjust it automatically. In addition, the resolution will be limited as per different devices. For example, the biggest resolution for iPod is 640*480, it won't take effect even you manually type higher resolution.
2. It takes longer time to convert the video if the parameters are larger. So to get a higher quality will reduce the conversion speed more or less.

Legal Disclaimer

Remember do not copy DVDs that you do not own!

In the case of copyright protected materials such as movies or DVDs, it is our understanding that in nearly all jurisdictions it is not illegal to produce a copy of a DVD that one already owns, for backup or similar purposes. The legality of DVD ripping will vary based on your country of residence. We do not in any way endorse violation of the valid rights of copyright holders, and strongly recommends that you consult your country's copyright and fair use laws before copying any video content.